WELCOME TO OUR WEBSITE
Grab your favourite Mindsmith Tea, relax and spend a little time reading over our terms and conditions before placing an order with us. These terms and conditions apply to using our website & placing orders over the website or by phone.
We process our orders every working day and aim to pack & dispatch your order within 1-2 working days of you placing it. Your order will then be dispatched to you via your preferred delivery method. We pass the ownership of the product on to you once it has been delivered, according to the information you provide when purchasing the product. Our Mindsmith Tea working days are Monday - Friday, excluding bank holidays.
RETURNS, REFUNDS & EXCHANGES
Under the distance selling regulations you have the right to cancel or return your order within 7 working days & will receive a full refund. We hope you are happy with our products, however if you are not fully satisfied with the product delivered to you, you can return it to us within 30 days of the dispatch date; we will then provide you with a refund or replace the product. The delivery cost will only be refunded in the case of damaged, faulty or incorrect items sent. Returns outside the time frame of 30 days, we be at the sole discretion of Mindsmith Tea. All returns must be sent to Mindsmith Tea, 260 West End Road, West End, Southampton, SO18 3BX.
PRODUCT & PRICING
The price you must pay for the product is the price set on the website at the time you place your order, including delivery. If there are any prices incorrectly displayed, we will contact you and offer you the chance to reconfirm your order at the new price; if we cannot reach you via the contact details provided, we will cancel the order. All of our products are subject to availability. If we are unable to send the products that you have purchased, we will contact you as soon as possible and provide you with a full refund.
CONDITIONS OF USE
The information provided should only be used to supplement the advice given to you by your healthcare provider. Always seek professional medical advice when deciding on a course of therapy or treatment. Please seek professional advice throughout pregnancy and while on medication. The information provided does not amount to advice - If advice is needed, an appropriate professional should be sought. There are no warranties given in respect of the information or products provided.
PLACING YOUR ORDER & PAYMENT
Our confirmation email we send to you following the purchase of the products is our confirmation of the order you have placed with us. Completion of this contract of purchase will take place when we dispatch the order to you, unless we contact you otherwise. Payment will be taken securely through Stripe - https://stripe.com/about
PROMOTIONS & DISCOUNTS
A valid promotional code must be entered upon purchase in the promotional code section on the 'bag' page. We can not be held liable for not discounting the product if a promotional code has not been entered. Only one promotional code can be used per order.
Registered office: The Mindsmith Ltd, Units 3 and 4 Shelley Farm, Shelley Lane, Ower, Romsey, Hampshire SO51 6AS, United Kingdom. Company registration number: 09236652. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. We reserve the right to amend the terms and conditions at any time. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern The Mindsmith Ltd's relationship with you in relation to this website. The Mindsmith Tea blog claims no credit for any images or videos posted on this site unless otherwise noted. Images on the Mindsmith Tea blog are copyright to its respectful owners. If there is an image appearing on the Mindsmith Tea blog that belongs to you and do not wish for it appear on this site, please e-mail with a link to said image and it will be promptly removed.